Pure Chat compliance index

Overview of Pure Chat

Pure Chat is a leading provider of live chat and engagement software. The company's primary focus is on providing businesses with a streamlined platform for real-time communication with their customers, strengthening customer relationships, and enhancing the overall customer experience. Pure Chat's software harnesses the potential of real-time support and instant interaction, enabling businesses to offer exceptional customer service directly through their website.

History of Pure Chat

Pure Chat was founded in 2012 and has since evolved into a software solution powerhouse that allows businesses to expand their customer service reach. The company was established to bridge a then existing gap by providing an easy and effective live chat solution, with the goal of making a meaningful difference and providing value to businesses.

Typical Data Processed by Pure Chat

Pure Chat processes a variety of data, predominantly related to customer interactions. This includes personal identification data such as names and emails, as well as chat transcripts and visitor analytics. These types of data allow the Pure Chat to provide insightful information and metrics to businesses for effective customer service.

Where Pure Chat Operates

Pure Chat is a global company, offering their services to businesses worldwide. Their user-friendly platform can be implemented by any business, irrespective of the geographic location, enabling companies worldwide to enhance their customer engagement strategies.

Key Features of Pure Chat

Pure Chat is known for its vast array of features, including real-time visitor analytics, powerful operator dashboard, unlimited concurrent chats, chat transcripts, and alerts, amongst others. Pure Chat also allows customization, letting businesses personalize their widgets to align with their website's style and aesthetics. Comprehensive reports and real-time analytics further enable businesses to monitor customer interactions and make strategic decisions.

Importance of Vendor Monitoring from a Data Compliance Perspective

Monitoring vendors such as Pure Chat is essential from a data compliance perspective. Due to the nature of the data processed by companies like Pure Chat, it's important to ensure that they are adhering to global data protection regulations. Choosing a vendor that values data privacy and security ensures a company's customer interaction data is handled securely and responsibly. Comparing vendors gives businesses insights into the different provider's commitments towards data compliance, ensuring informed decisions when selecting an optimal provider.