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Overview of Planhat
Planhat is a forward-thinking, user-centric Customer Success Software-as-a-Service (SaaS) company. The start-up has developed an all-in-one platform - focusing on customer success and lifecycle management. Their primary objective is to help businesses focus on customer-centric growth by providing a modern, easy to use platform to lower churn, drive up-sells, and stimulate customer retention.

History of Planhat
Planhat was founded in Stockholm, Sweden, in 2015 by Riccardo Osti and Joakim Ström. The duo perceived a gap in the market, as no other company was offering a single platform solution that could provide a complete customer success lifecycle. Their visionary leadership led to the creation of a platform that modernizes customer success by integrating, synchronizing, and promoting data-informed decisions.

Typical Data Processed by Planhat
Planhat processes various types of data, largely centered around customer interactions and customer success measurements. Typical data points include customer engagement metrics, churn rate data, customer usage data, customer feedback, and customer support interaction data. All this data is then processed and presented in an easy-to-understand way, providing businesses with actionable insights.

Planhat's Operational Locations
Though Planhat was founded and is headquartered in Stockholm, Sweden, the company operates worldwide. They cater to a global customer base, with users from diverse industries such as software and technology, telecommunication, financial services, and many more.

Key Features of Planhat
Planhat offers numerous key features that help businesses optimize their customer success outcomes. Some of their core features include:

  • Customer health scores
  • Customer lifecycle & revenue management
  • Customer segmentation & smart alerts
  • Advanced analytics & reporting features
  • Integration capabilities with other platforms
These features ensure that businesses can completely understand and manage customer experiences from different spectrums.

Importance of monitoring and comparing vendors like Planhat
Data compliance is a crucial area for any business sharing sensitive data with third-party service providers. Monitoring and comparing vendors like Planhat is essential as it assures businesses that they are entrusting their data with a platform that puts their customer's privacy at the forefront. Data compliance regulations are continuously evolving and becoming stringent, thus businesses need a vendor that not only understands the importance of these measures but continuously puts effort into keeping abreast of and complying with new policies. Vendors that are transparent about their data practices provide businesses peace of mind when it comes to data protection and privacy concerns.

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