An Overview of Ivanti
Ivanti, formally known as Cherwell Software, is an enterprise software company specializing in Information Technology Service Management (ITSM), IT Asset Management (ITAM), and IT Business Management (ITBM). They provide a unified IT management solution designed to automate routine tasks, improve service quality, and increase productivity - a perfect blend of tools expected from a comprehensive ITSM solution.
The History of Ivanti
Originally known as Cherwell Software, it was founded in 2004 by Vance Brown, Tim Pfeifer, and Arlen S. Feldman. The company underwent a name change to Ivanti after it was acquired by Ivanti, an IT automation and security software company, in March 2020. Cherwell’s growth as a major player in IT management and orchestration remains well-recognized, and Ivanti continues to reinforce that legacy, innovatively developing and implementing IT solutions.
The Typical Data Processed by Ivanti
Ivanti processes a wide variety of data as a part of its services, including IT service and asset data. This typically includes system information, product lifecycle data, IT service request and incident data, and other business-related IT information. This helps boost business efficiency by providing real-time visibility into IT infrastructure, bolstering service delivery, and managing digital risk.
Where Ivanti Operates
Ivanti has a global footprint, with offices in the Americas, Europe, Middle East and Africa (EMEA), and the Asia Pacific (APAC). The company serves various industries worldwide, including education, healthcare, retail, public sector, and financial services, aiding in their digital transformation.
The Key Features of Ivanti
Ivanti's key features revolve around IT service and operations management. These include automated workflows for incident and problem management, SLA management, asset lifecycle management, and integration with third-party tools and services. The tool offers self-service portals, knowledge management, and service catalog. Ivanti also provides robust ITAM capabilities that track, record, and manage the assets in an organization, helping companies get the most out of their IT investments.
Importance from a Data Compliance Perspective
The monitoring and comparison of vendors like Ivanti are crucial in today's data-driven environment. The data that Ivanti processes is integral to the operations and decision-making processes of businesses. From a data compliance perspective, by enabling businesses to have a unified view of their IT environment, Ivanti enhances transparency, increases control over data, and helps in managing and mitigating risks associated with the handling of business data.