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AtSpoke subprocessors
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An Overview of the Vendor/Company

atSpoke is a modern ticketing system equipped with automated machine learning to handle employee requests formlessly and help businesses stay organized. This evolved software tool incorporates repeated tasks, workflows, knowledge management, and specific requests into a single hub. Its multi-channel feature facilitates interaction from numerous platforms, making it a seamless tool for employees and human resources teams.

The History of the Company

Founded in 2017, atSpoke's mission was to develop easy-to-use and effective AI-driven utility software for workplaces. In a short span, atSpoke has led its way to acclaim with its holistic approach to improving productivity, promoting simple interaction, and making information easily accessible.

The Typical Data Processed by the Company

atSpoke processes a variety of data, largely classified in categories such as user information, request details, and organization-specific data. This encapsulates data pertaining to request descriptions, request channel sources, resolution details, dates, times, and contextual conversational data from request threads. Additionally, user-specific details including profiles, identities, organizational role, sign-in activities, and location are processed to facilitate seamless interaction and efficient request handling.

Where the Company Operates

Currently, atSpoke operates predominantly in the United States. However, the nature of the software product allows it to be used by businesses across the globe, making it viable for international operations.

The Key Features

Some key features of atSpoke include an advanced machine-learning model for auto-resolution of requests, integrated data storage for easy knowledge management, workflows and automation to simplify repeated tasks, and smart suggestions based on the requestor's role and previous requests. Moreover, the product enables easy tracking and management tools that provide insights into operational efficiency, transforming the way teams work.

Importance of Monitoring and Comparing atSpoke from a Data Compliance Perspective

From a data compliance perspective, the ability to effectively monitor and compare vendors like atSpoke is critically important. Given the responsibility these vendors take on in handling sensitive organizational data, businesses must be aware of how secure and compliant their operations are. Comparing vendors allows businesses to understand which tools follow the latest regulations, ensuring that the business remains compliant and avoids potential legal implications. Regardless of how compelling a vendor’s offerings may be, not considering compliance and data security can have serious repercussions. Hence, careful and effective comparison and monitoring are of the utmost importance.

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